Paper cuts: Changing consumer preferences has diminished demand for industry products

The Office Supply Stores industry in Canada sells a variety office-related goods to consumers and businesses through physical retail stores. The industry has performed poorly over the five years to 2019 and has struggled due to rising competition and changing consumer preferences, with the increasing digitalization of various business processes diminishing demand for many traditional products. The industry, which only includes sales of office supplies made at brick-and-mortar stores and excludes online sales, has been further hampered by intense competition from websites and discount department stores that sell many of the same products at low prices...read more.

Industry Statistics & Market Size
Revenue
$2bn
Annual Growth 14-19
-0.8%
Forecast Growth 19-24
Profit
Employment
9,824
Businesses
913
Market Share of Companies

Industry Threats & Opportunities

  • Tech support services have become part of the long-term strategy for many operators
  • Retailers have attempted to adapt to the downturn in demand for industry products
  • An improving economy may raise demand for industry products
  • Industry Report - Industry Locations Chapter

    The geographic distribution of the Office Supply Stores industry in Canada is aligned almost directly with the Canadian population. As a retail industry, operators need to be located in highly populated areas, especially where business activity is high.Not surprisingly, Ontario, Quebec and British Columbia have the largest share of office supply stores by an overwhelming margin, accounting for 37.4%, 24.8% and 15.5% of establishments, respectively. These provinces are home to the country’s two largest metropolitan areas, Toronto and Montreal, as well as cities such as Ottawa, Quebec and Hamilton. Office supply stores are more common in large urban areas that serve as hubs of business activity. Out...purchase to read more.

    Additional Insights for the Office Supply Stores Industry

    IBISWorld identifies 250 Key Success Factors for a business.The most important for the Office Supply Stores Industry are

  • Attractive product presentation
  • Production of goods currently favoured by the market
  • Proximity to key markets
  • IBISWorld analysts also discuss how external factors such as Corporate profit and Demand from e-commerce and online auctions in the Office Supply Stores industry impact industry performance..

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    What's in this report

    What is the Office Supply Stores Industry?

    This industry primarily sells stationery, school supplies and office supplies. Stores may also sell a combination of new computers, office equipment, furniture and supplies. This industry does not include general merchandisers or electronic retailers.

    Industry Products
  • Office supplies
  • Office Paper
  • Stationary
  • Office equipment
  • Office furniture
  • Computer hardware, software and related technology
  • Services and other
  • Industry Activities
  • Retailing office supplies
  • Retailing school supplies
  • Retailing stationery
  • Retailing furniture
  • Retailing computers and computer peripherals
  • Table of Contents

    Industry Definition
    Main Activities
    Similar Industries
    Additional Resources
    Industry Statistics Snapshot
    Industry Structure
    Executive Summary
    Executive Summary
    Key External Drivers
  • Corporate profit
  • Demand from e-commerce and online auctions
  • Per capita disposable income
  • Private investment in computers and software
  • Consumer Confidence Index
  • Number of children aged 19 and younger

  • Current Performance
  • Fluctuating demand
  • Rising competition and adaption
  • Industry landscape
  • Chart: Revenue Growth

  • Industry Outlook
  • Continued decline
  • Consolidation accelerates
  • Profit
  • Table: Office Supply Stores Industry Revenue Outlook

  • Industry Life Cycle
  • Life cycle reasons
  • Chart: Benchmarking - Office Supply Stores Industry Lifecycle vs The Economy

  • Supply Chains
    Key Buying Industries
  • Printing Services in Canada
  • Human Resources & Benefits Administration in Canada
  • Public Schools in Canada
  • Private Schools in Canada
  • Colleges & Universities in Canada
  • Consumers in Canada

  • Key Selling Industries
  • Office Furniture Manufacturing in Canada
  • Office Stationery Wholesaling in Canada
  • Paper Product Manufacturing in Canada
  • Sanitary Paper Product Manufacturing in Canada

  • Products & Services
  • Computer hardware, software and related technology
  • Office equipment
  • Office supplies
  • Office Paper
  • Services and other
  • Stationary
  • Office furniture
  • Chart: Office Supply Stores Industry Products and Services Segmentation

  • Demand Determinants
  • Households, businesses and schools
  • New products
  • External competition

  • Major Markets
  • Businesses
  • Consumers
  • Hospitality
  • Other
  • Federal, provincial and local government
  • Wholesale and retail
  • Chart: Major Market Segmentation for the Office Supply Stores Industry

  • International Trade
    Business Locations
    Chart: Business Locations by State
    Market Share Concentration
    Key Success Factors
    Cost Structure Benchmarks
    ProfitWagesPurchasesDepreciationMarketingRentUtilitiesOther costs
  • Chart: Cost Structure Benchmarking – Sector vs Office Supply Stores

  • Basis of Competition
    Internal competitionExternal competition
    Barriers to Entry
  • Table: Barrier to Entry Checklist for the Office Supply Stores Industry

  • Industry Globalization
    Staples Inc.,
  • Table: Staples Inc. - financial performance

  • Capital Intensity
  • Chart: Level of Capital Intensity for the Office Supply Stores Industry
  • Chart: Tools of the Trade: Growth Strategies for Success

  • Technology & Systems
    Revenue Volatility
  • Chart: Volatility vs Industry Growth

  • Regulation & Policy
    Industry Assistance
    Table: Industry Data for the Office Supply Stores Industry
    Includes:
  • Industry Revenue (2010-2024)
  • Industry Gross Product (2010-2024)
  • Establishments (2010-2024)
  • Businesses (2010-2024)
  • Employment (2010-2024)
  • Wages (2010-2024)
  • Wages (2010-2024)
  • Purchases (2010-2024)
  • Profit (2010-2024)
  • Depreciation (2010-2024)
  • Marketing (2010-2024)
  • Rent (2010-2024)
  • Utilities (2010-2024)
  • Other (2010-2024)
  • Corporate Profit (2010-2024)

  • Table: Annual Percentage Change for Key Industry Data
    Table: Key Ratios for Industry Key Data
    Big-Box
  • A retail store that is differentiated by its sheer size and large range of specialized products.
  • Brick-And-Mortar
  • A store that has a physical presence and location, as opposed to an online retailer.
  • E-Commerce
  • A retailer that primarily sells goods and services via the internet. Many of these companies do not have brick-and-mortar locations.
  • Omnichannel
  • The merging of retail operations to enable customers to purchase through many connected channels. Channels include retail stores, online stores, mobile stores, mobile app stores, telephone sales.
  • Point-Of-Sale (Pos) System
  • A terminal or, more generally, the hardware and software used for checkouts. The equivalent of an electronic cash register.
  • What Our Customers Say

    Why buy this report?

    The Office Supply Stores market research report provides key industry analysis and industry statistics, measures market size, analyzes current and future industry trends and shows market share for the industry’s largest companies. IBISWorld publishes the largest collection of industry reports so you can see an industry’s supply chain, economic drivers and key buyers and markets.

    IBISWorld industry market research reports enable you to:
    • Find out about key industry trends
    • Identify threats and opportunities
    • Inform your decisions for marketing, strategy and planning
    • Quickly build competitive intelligence
    This report on Office Supply Stores:
    • Provides Market Size information to assist with planning and strategic decisions.
    • Includes the necessary information to perform SWOT, PEST and STEER analysis.
    • Helps you understand market dynamics to give you a deeper understanding of industry competition and the supply chain.
    • Analyses key performance and operational metrics so that you can benchmark against your own business, that of your customers’ businesses, or your competitors’ businesses.
    The Office Supply Stores market research report includes:
    • Historical data and analysis for the key drivers of this industry
    • A five-year forecast of the market and noted trends
    • Detailed research and segmentation for the main products and markets
    • An assessment of the competitive landscape and market shares for major companies
    • And of course, much more

    IBISWorld reports on thousands of industries around the world. Our clients rely on our information and data to stay up-to-date on industry trends across all industries. With this IBISWorld Industry Research Report on Office Supply Stores, you can expect thoroughly researched, reliable and current information that will help you to make faster, better business decisions.

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